VX xxx Verifone NOTICE



Verifone has found an issue with units (VXxxx’s) using the CommServer application older than 544. This will have the unit constantly reboot if it is unplugged.

 For Tech Support, contact (954) 741-3433 Option 6


Verifone has some additional resources available listed below.

Here are the steps to determine if devices are affected:

How to determine if your terminal is affected:

The issue has been identified within Verifone CommServer. Any version of CommServer prior to 544 or 5441 is affected. 

Your terminal's CommServer version can be found by following these steps.
 
If your terminal is affected, action required: this is done in the field:


Visit this website to download and follow recovery instructions.

Use these credentials to log in: Username: verifone_client and Password: Vfi85W1$#
 
If you require further customer support, please raise a ticket through the Verifone XPI Support Portal 

Or call 1-800-342-9080, Option 2 to talk with a Verifone agent.

 

Please contact our Tech Support if you have any questions.


JR's P.O.S. Depot/jrorders

 


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